SHIPPING & RETURNS

Last Updated: October 8, 2026

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At Zenvvia, we want your shopping experience to be simple, transparent, and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered.

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Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note that orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.

During periods of high order volume, holidays, promotions, or other unforeseen circumstances, processing times may take longer than usual.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

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Shipping Times

Estimated delivery times may vary depending on the product, destination, shipping carrier, and other circumstances.

For most orders within the United States, estimated delivery is approximately:

2-5 business days

Please understand that these are estimated delivery times, not guaranteed delivery dates.

Some products may arrive sooner, while others may require additional time.

 

Shipping Costs

Shipping costs are always FREE at Zenvvia.

 

Order Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Please allow 1-3 business days for tracking information to become active after your shipping confirmation has been issued.

If your tracking information has not updated for several days, this does not necessarily mean your package is lost. Carrier tracking systems may occasionally take time to reflect the latest shipment status.

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Delays

While we do our best to ensure your order arrives within the estimated timeframe, delivery times may be affected by circumstances beyond our control, including:

• Weather conditions

• Carrier delays

• High shipping volumes

• Holidays

• Incorrect or incomplete shipping information

• Customs or regulatory delays

• Other unforeseen circumstances

Zenvvia cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.

 

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete before placing your order.

If you realize that you entered an incorrect address, please contact us as soon as possible.

We will do our best to assist you, but we cannot guarantee that an order can be changed or canceled once it has entered processing or shipment.

Zenvvia is not responsible for orders delivered to an incorrect address provided by the customer.

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Lost, Stolen, or Damaged Packages

Once an order has been marked as delivered by the shipping carrier, Zenvvia is not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us so we can help you determine the appropriate next steps.

If your order arrives damaged, please contact our Customer Service team as soon as possible and provide your order number and photos of the damaged package and product.

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Multiple Items in One Order

Depending on product availability, fulfillment location, and shipping methods, items from the same order may occasionally be shipped separately.

If this happens, you may receive multiple packages and separate tracking information.

You will not be charged additional shipping fees simply because your order is shipped in multiple packages unless otherwise stated at checkout.

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Contact Us

If you have questions about your order or shipping, please contact our Customer Service team:

Email: caduow@gmail.com

We are happy to help and will do our best to assist you with your order.